Part 5: Restore to fix iPhone touch screen not working issue This is an alternative means of achieving the same result as the previous solution. By Restoring your iPhone you might fix iPhone touch screen not working issue. However, you would also suffer from data loss as the device would return to its original manufacturer settings. Iphone 5 black scree Hi guys, my iPhone 5 screen went black. I tried the reset buttons but nothing works. When I restart it all i see is a tiny light throughout the screen. The phone works, as i receive call, the alarm goes off, etc. I've been trying to back it up but because i have a passcode on it, it does not allow me to do so. A cracked iPhone screen is a terrible thing. Here's how to handle a cracked iPhone screen, even without a warranty, and how to prevent more damage. So just yesterday I doped my iPhone on the ground. I had already been cracked but the screen was working just fine, but after this last fall, the screen when completely black. Although all the buttons work, and I still can receive messages and calls from people, I just can't do anything about them since my phone is completely black. Question: Q: my iphone screen went black but phone is still on and its charging. HELP HELP i cant figure out what happened, i was using my phone set it down screen went black and wouldnt turn on. My phone is still on because someone called it and it rang it just has no display. Any idea what to do?

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If your iPhone screen is broken, you likely want to plug it into iTunes to make a backup and copy your photos before getting a replacement screen or new iPhone. But, if you haven't plugged your iPhone in and completed the “Trust” dialog with your computer before, you'll need to enter your iPhone passcode (or Touch ID if possible) to unlock your iPhone and make your first backup in iTunes.

But what if your iPhone screen is cracked in a way where some or most of the screen doesn't respond to touch so you can't tap some of the passcode numbers? What if your iPhone screen is broken such that you can't enter the passcode?

If some small portion of the touch screen still works, you should be able to use that working section of the screen to slide around in VoiceOver mode; thankfully, you can turn on VoiceOver with Siri while the iPhone is locked.

With VoiceOver on you can use any portion of the touch screen that works to move a “cursor” around and double tap to “tap” where the cursor is. I found this tip buried here in the Apple Support community forums. (This post is from an older phone so it talks about slide to unlock, but instead we should just need to tap the home button twice to get to the passcode screen.)

If you can’t see anything, VoiceOver should help too, since Siri reads the button text as the cursor moves.

1. Hold down the Home button to activate Siri. Say “Turn on VoiceOver”.
2. Press the Home button twice to bring up the passcode screen. On an iPhone X/XS/XR/11, if this brings up Apple Pay, instead swipe up as you normally would and leave your finger there until Siri says “Lift for home”. Or just plug it in to your computer via USB to trigger the trust dialog.
3. Use the portion of your screen that responds to touch to swipe left and right, which will move your VoiceOver cursor to different passcode number buttons. VoiceOver will also say the button being selected, which is helpful if you can't see the screen.
4. When the cursor is on the next passcode number you need, double tap to “tap” the selected passcode number.
5. After the iPhone unlocks, you may need VoiceOver one last time to tap “Trust” in the dialog that comes up when you plug in your iPhone to your computer.
6. Copy your photos and/or make your backup in iTunes!

To turn off VoiceOver, you can say “Turn off VoiceOver” to Siri, or go into Settings > General > Accessibility to turn it off manually.

Update February 23-26, 2018

We've had many comments asking us if there's any other workarounds to enter a passcode on a completely broken iPhone screen. We had one commenter (thanks Josh!) suggest trying a lightning adapter and plugging in a wired USB keyboard, so we tested the method out!

Please note that as of iOS 11.4.1 and later, Apple requires a passcode for new USB devices. So this method of PIN entry will not work on iOS 11.4.1 or later.

I bought a lightning cable to USB adapter, and plugged in my very simple Dell USB keyboard into my iPhone 7 Plus running iOS 11.2.6. I was able to press spacebar to get to the lock screen, and then entered in my passcode with the number keys! Here's a link to the specific Lightning to USB adapter I bought on Amazon for $14 USD. If you go this route, I would use as plain/boring a wired USB keyboard as possible, so that you minimize the amount of power the keyboard wants to pull through the USB cable and lightning adapter.

But wait! Before you buy a lightning to USB adapter to enter your passcode via keyboard, we need to consider the end goal here. I bought the adapter last week, entered my passcode to test it and thought 'aha! fixed!' except then I remembered that to connect your iPhone to iTunes on a computer for the first time, you still need to press the 'Trust' button on the iPhone when you connect to iTunes. But, you won't have the keyboard plugged in when you're connecting to your computer/iTunes...ugh!

If you have Siri enabled, a working home button (but no part of the screen working), and a USB adapter for an external keyboard, here's how you can turn on and start an iCloud backup with a broken screen:

1. Plug in your external keyboard to the iPhone, and press spacebar twice to bring up the lock screen.
2. Enter you passcode via the USB keyboard.
3. Press and hold the home button to bring up Siri. Say 'Turn on VoiceOver'. Siri will annoyingly stay up at this point and not let you get to the home screen.
4. Tap the right arrow key on the keyboard until you get to 'Listen Button - double tap to start Siri'
5. Press the up and down arrow keys simultaneously to 'press' the listen button.
6. Say 'Bye'.
7. Press Command + Spacebar (Mac keyboard) or Windows key + Spacebar (PC keyboard) to open Spotlight Search. (If it keeps flashing back to the screen you were on before, repeat Windows + Spacebar a few times and it should work.)
8. Type Backup and then press the down arrow key (or right arrow key) until you get to the 'Backup' Settings app result.
9. Press Enter (or Return) on the keyboard to select that setting. (or if enter isn't working, try up and down arrow keys simultaneously)
10. (Don't do this step if your iCloud backup is already on!) Press the right arrow key until you get to the 'iCloud Backup off - double tap to toggle setting' choice. Press the up and down arrow keys simultaneously to turn on iCloud backup.
11. (Be angry when the accessibility 'quick nav' turns off on this dialog box. AAAh! Ok let's work around it...) Press and hold the home button to bring up Siri, and say 'open the settings app.'
12. Now, magically, the quick nav is working properly on the dialog box to turn on iCloud backup. Press the right arrow key until you get to Ok. Press the up and down arrow keys to press Ok.
13. Press the right arrow key until you get to 'Back Up Now'. Press the up and down arrow keys to press Back Up Now.

Get yourself your favorite beverage for putting up with that nonsense.

Reminder, for this method to work, here is what you need:

• Siri enabled already.
• A working home button.
• USB keyboard adapter and a plain USB keyboard (Mac/PC doesn't matter. It just matters that the USB keyboard doesn't try to draw much power.)

If you need more iCloud space to back up your iPhone, you can upgrade your account from Mac or PC with the iCloud app. At least now you can unlock your iPhone if you need to get a two-factor authentication code!

If during all of this crazy, your iPhone times out, you may need to enter your passcode again, but now that VoiceOver is on, pressing Spacebar twice won't bring up the passcode prompt. Here's how to get your passcode entered via keyboard with VoiceOver on:

1. Press spacebar once, to bring up the lock screen. Press the right arrow key until you get to 'Press home to unlock button.'
2. Press the up and down arrow keys simultaneously to 'click' that button.
3. Enter your passcode via keyboard again.

Here's a list of my favorite iOS keyboard shortcuts I used while doing this:

• Windows key + Spacebar/Command + Spacebar: Spotlight search
• Windows key + h/Command + h: Go to Home Screen
• Right arrow and left arrow keys: Navigation with VoiceOver on.
• Up and down arrow keys simultaneously: Simulate tapping the selected item in VoiceOver.
• If Siri is stuck on the screen, either hold Home or navigate to/activate the Listen button and say 'Bye' to get the Siri.

The above still assumes your home button works and Siri is on. I'm working on more workarounds for a pure external keyboard solution.

I'm also working on finding a solution to press trust so you could back up via iTunes.

You may have noticed that there are links to Amazon on this blog post — we may earn a small commission for those links.

Our primary business is making our Decipher Tools software and solving iPhone problems, but occasionally while writing a tutorial, we find a solution that involves recommending buying an item, like a cable or case. We take external product recommendations very seriously, and we only link to products that we have actually tested ourselves.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

'Bummer! My iPhone screen is broken and can't unlock because of suddenly fell down on the floor! Oh god, how to unlock my iPhone 6 passcode?'

The iPhone screen is the most fragile part. A little wear on the screen does not matter, but what if the screen is cracked so severely that it's no way to enter the password to unlock iPhone with broken screen?

Stay calm. Fortunately, I've found 4 effective solutions for the issue of iPhone screen broken can't unlock. Keep reading and check it out now.

Part 1. Enter Password with VoiceOver

If you go nowhere by your finger for iPhone touch screen not working can't unlock, how about by using your voice? Most smartphones have equipped with speech recognition. And on iPhone, VoiceOver plays the role for speech recognition, with which you can enter the password to unlock iPhone with a cracked screen by voice.

Note: Before starting this method, you should make sure that Siri has been turned on, and the Wi-Fi (or Cellular Data) condition is also well. Otherwise, this method will not work.

Step 1. Hold the Home button (or hold side button) and Siri will be triggered.

Step 2. Say 'Turn on VoiceOver'.

Step 3. Then double press on the Home button to enter your password.

Note: here part of the screen is also needed to use because you have to move the cursor to the password button. If your password is made up of more than 1 characters, double press on the Home button to choose them all.

Part 2. Remotely Reset to Unlock iPhone with Broken Screen

Resetting is another available option to unlock the iPhone when the screen is broken. Simply, you can use iCloud Find My iPhone to wipe your locked iPhone, although this feature is originally set up to ensure the security of user account.

This function can remotely delete everything on your iPhone alongside with the screen password. Therefore, this method can be used in case of iPhone screen cracked and can't unlock.

Note: this method is ONLY available for those who have turned on Find My iPhone feature on iCloud. Else, please skip to the next solution.

Step 1. Turn on your computer and sign in your iCloud account with your Apple ID and passwords.

Step 2. Then choose the 'Find iPhone' icon.

Step 3. Click to draw down 'All Devices' and choose the name of your iPhone.

Step 4. Find the 'Erase iPhone' option and confirm it.

Now you have solved 'iPhone screen cracked can't unlock' issue, but it's a pity that the data and information on your iPhone have been erased.

Part 3. iPhone Screen Cracked, Unlock Using iTunes

What's more, we can also restore and unlock iPhone from computer broken screen via iTunes without a password. Since iTunes is an effective way to back up your data, probably you've used it on this computer. Why do I mention this? because The prerequisite to unlock screen broken iPhone is having 'Trust this computer' when you synced data to iTunes on PC.

Note: the recently added data on the iPhone will be cleaned up after backup.

Step 1. Connect your iPhone to your previously synced PC.

Step 2. Launch iTunes on the PC.

Step 3. Find the 'Summary' option on the top.

Step 4. For the 'Check for Update' option, you can click on it to check if any updates are available. (Update iTunes to the latest version if needed)

Step 5. Then click on the 'Restore' option to restore your iPhone.

Step 6. Finally, choose 'Restore from iTunes Backup' as the prompt requests.

Part 4. Best Way to Unlock iPhone If Screen is Broken

But the most convenient and fast way is to use special unlocking software, FoneCopeiOS Unlock. In addition to unlocking an iPhone with a broken screen without password, it also provides other incredible features like:

1. Unlock iOS devices which are locked or disabled, like unlocking a disabled iPhone without iTunes

2. Remove 4 or 6 digits passcodes, Touch ID and Face ID locked

3. Remove Apple ID from iPad/iPhone and related information without a password

Note: You should take the price of losing all data on your iPhone if you use this tool to unlock iPhone with an unresponsive screen.

Now let's see how to unlock the iPhone with a broken screen.

Step 1. Launch FoneCope iOS Unlock on your PC. If you don't have one, download and install it on your computer.

Step 2. First, click 'Unlock Screen Passcode' mode on the interface.

Step 3. Click on the 'Start' button and then connect your iPhone to your PC. (Read the Warnings before starting your operations.)

Step 4. The software will detect your device and list a version of firmware that matches your device. If the version is wrong, you should select manually. Next, click to 'Download' the firmware.

Step 5. Click on 'Start to Extract' when the download finishes.

Step 6. Click on 'Start Unlock' once the Extraction completes.

Step 7. Enter '000000' into the box to confirm to unlock your iPhone.

Fixing Cracked Screen On Iphone

Step 8. After confirmation, just wait for the loading of the Unlocking progress.

Iphone 5 Cracked Screen

The Bottom Line

Iphone Cracked Screen Repair Cost

Hope that the above methods have taught you what to do if the iPhone screen broken can't unlock. But in either way, we must be careful, patient and not be impatient in the process of operation. Otherwise, just like the saying goes 'One careless move may lose the whole game.'