Windows Installer Hangs Gathering Required Information



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Re: installer hangs

InformationWindows Installer Hangs Gathering Required Information

When trying to install the.NET Framework version 4.7.2, it gets stuck on the installation and freezes here: I waited for over an hour for the.NET Framework to install, and it stayed at the same spot. I attempted to cancel the installation, and it's stuck on rolling back the installation as well. SUMMARY Installing Python from its EXE installer hangs with no activity when run with winpackage Executing the equivalent command using winshell has the desired effect, successfully installs the software as expected.

Windows installer hangs gathering required information freeHangs

Windows Installer Hangs Gathering Required Information Center

Jul 06, 2009 11:45 AM|richma|LINK


Phil_s : Thanks for the spell check. For the error from what I can tell on this there might be some corruption in base counter settings. If you check under %SystemRoot%System32 you might find some files perfstringbackup.ini . These are taken as snapshots when counters are added to the system. You can try the following but note this may break current counters since this will reset to a prior period.

lodctr /R:perfstringbackup.ini

delia_mad420 : The Status 5 in your case indicates an access denied . Try 'Run as Administrator' when opening the command prompt. If that does not work you can try using Process Monitor to log events while you test this. This will identity if you there are and 'Access Denied' errors accessing the registry etc. 'http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

Windows Installer Hangs Gathering Required Information For Kids

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Windows Installer Hangs Gathering Required Information Software

Regarding the error and further troubleshooting , the next action would be to gather a memory dump of the process to identify what exceptions are occurring. If you are still stuck at this point you can email webpi@microsoft .com ATT: Richard and I can assist with that.